Get inspired and meet with CX leaders at the next CX Leadership Retail Workshop.
Date: Thursday, September 21st
Time: 3 PM to 6:30 PM
Location: The Knickerbocker Hotel 6 Times Square, New York
At a time when customer service has become the difference between success and failure, “Hug Your Customers” author and retail expert Jack Mitchell will discuss how his winning approach to customer service can help make your customer experience a brand differentiator.
We will also discuss how technology continues to disrupt what’s possible in the realm of retail, and how customer expectations are evolving as a result.
Attend this exclusive event to:
- Hear from renowned retail speaker Jack Mitchell on his one-of-a-kind philosophy on customer service and the importance of customer experience for both internal and external customers
- Discover the latest retail insights that will impact your customers’ experience.
- Learn how retail is further embracing technology and moving beyond traditional channels and measurement.
- Discuss how to strengthen the dialog between merchandising, digital, store operations, and marketing.
3:00 PM – Registration & networking
3:30 PM – Guest speaker Jack Mitchell
4:30 PM – CX retail trends and how to maximize your CX and insights programs
5:00 PM – Attendee roundtable discussion
5:30 PM – Cocktail reception & networking
This is an invitation-only event for CX retail leaders. Register below if you would like to be invited to this event.