Engage with Maru/edr

We make it easy to interact with us. There are many ways to start the CX conversation with Maru/edr.
Here are a few.

Quick Start Programs

We make it easy to get started. Here’s a selection of three quick-start CX programs to demonstrate what’s possible.

Eager to elevate the conversation around customer experience in your organization with a quick win? We understand that many of our clients need to prove how valuable CX programs are by bringing some initial stories and insights into the organization and whetting executives’ appetites for more. For that reason, we have collected some of the most effective, quick-to-implement solutions that have helped dozens of organizations to align internally and improve their broader CX programs.

Choose the level that best fits your journey

CX Leadership Community

CX Leadership Community

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CX Leadership Community

Technology disruption has led to dramatic changes in our society that are reflected in customer behavior. There’s a gap between what customers today expect and how they are treated – this confusion has led to high-profile instances of bad customer experiences, such as the United Airlines one, and is putting a strain on organizations. By now, most understand that CX has become the key not only to profit but also to the answers for all the changes that need to occur within organizations to accommodate new customer desires and expectations.

CX is not only the ‘why’ people become loyal to an organization but also the ‘how’ an organization can listen and learn to adapt. When CX becomes the responsibility of everyone within the organization, and we see marketing, product development and even finance trying to take over the CX responsibility (and budget), it creates internal conflicts and challenges. The rising significance of CX and the need for a community to address its top issues was the impetus behind the founding of the NYC area CX Leadership Community Group. The Group was created to add value to CX leaders via collaboration, knowledge and networking. Engage with CX community leaders in this private LinkedIn Group’s discussions (ask to join if you’re not already a member).

Events & Conferences

Mar
27-29
2018

Next Generation Customer Experience

Phoenix, AZ Read More
Next Generation Customer Experience

Mar 27-29 2018  |  Phoenix, AZ

Feb
25-27
2018

Customer Experience Forum

Austin, TX Read More
Customer Experience Forum

Feb 25-27 2018  |  Austin, TX

Nov
12-14
2017

Chief Customer Officer Exchange Conference

Miami, FL Read More
Chief Customer Officer Exchange Conference

Nov 12-14 2017  |  Miami, FL

Mark the date!
Ted Chen, President North American of Maru/edr will be hosting a brainweave roundtable discussion on the following topic. Getting the most out of your CX programs: How to use CX research and data to drive improved and differentiated customer experiences. During this session, Ted will explore how practitioners have leveraged research findings and results from customer journey mapping, customer segmentation analysis, CX road mapping, VoC/EFM programs and platforms, real-time data, and use of existing internal customer data to improve their overall customer experience programs and drive differentiated customer experiences.
To join this exclusive event and request your invitation now, click here.
Sept
21
2017

CX Leadership Retail Workshop Private Event

New York, NY Read More
CX Leadership Retail Workshop Private Event

Sept 21 2017  |  New York, NY

Get inspired and meet with CX leaders at the next CX Leadership Retail Workshop.

At a time when customer service has become the difference between success and failure, “Hug Your Customers” shows how author and retail expert, Jack Mitchell’s winning approach to customer service brings the results you are looking for. Our following speakers will discuss how technology continues to disrupt what’s possible in the realm of retail, and how customer expectations are evolving as a result.

Attend this exclusive event to:

1. Hear from renowned retail speaker Jack Mitchell on his one-of-a-kind philosophy on customer service and the importance of customer experience for both internal and external customers
2. Discover the latest retail insights that will impact your customers’ experience.
3. Learn how retail is further embracing technology and moving beyond traditional channels and measurement.
4. Discuss how to strengthen the dialog between merchandising, digital, store operations, and marketing.

This is an invitation-only event with 40 seats for CX retail leaders.

Register here if you would like to attend this private event.

First name *
required

Last name *
required

Email address *
required

Company *
required

Title *
required

Location *
required

Referred by (if applicable)

Sept
19-20
2017

Fourth Annual Digital Customer Experience Summit

Chicago, IL Read More
Fourth Annual Digital Customer Experience Summit

Sept 19-20 2017  |  Chicago, IL

Mark the date!  Ted Chen, President of Maru/edr North America will be leading a keynote case study with our client Centrica/British Gas at the CXDigital in Chicago.

Jul
17-19
2017

Customer Experience for Financial Services (CXFS)

Boston, MA Read More
Customer Experience for Financial Services (CXFS)

Jul 17-19 2017  |  Boston, MA

Mark the date!  Ted Chen, President of Maru/edr North America will be leading a roundtable discussion at the CXFS in Boston.

Learn how financial services firms are using customer journey mapping engagements in different ways to help understand their customers better and drive insights.

Jun
27
2017

CX Breakfast Briefing Private Event

New York, NY Read More
CX Breakfast Briefing Private Event

Jun 27 2017  |  New York, NY

This complimentary event is for all new members of the CX Leadership Community Group. Register here if you would like to attend our next private CX event.

First name *
required

Last name *
required

Email address *
required

Company *
required

Title *
required

Location *
required

Referred by (if applicable)

May
7-9
2017

Chief Customer Officer Exchange Conference

San Diego, CA Read More
Chief Customer Officer Exchange Conference

May 7-9 2017  |  San Diego, CA

Mark the date! Ted Chen, President of Maru/edr North America will be leading a BrainWeave discussion at the Chief Customer Officer Exchange in San Diego. The session will couple Ted’s extensive customer experience research background with shared insights from your peers and will discuss “How to drive true engagement by involving the right people in the right way with your VoC programs”. This collaborative and open discussion will enable attendees to share and to listen to the challenges and opportunities associated with elevating your VoC programs by exploring these key questions:

  • How can customers be better engaged to feel empowered in knowing their feedback has been heard?
  • How can insights and recommendations be presented to truly pique the interest of busy executives?
  • How can the process of getting pertinent customer feedback to appropriate staff be simplified?
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