Website Intercept Survey Solutions

Program 1:<br />
Deep <br />
Listening

Why

Give your customers a way to share their experiences using an on-brand and engaging website survey and you will reap dividends.

Our “Deep Listening” program contains the essential website intercept survey functionalities and reporting — enough to get you started or to quickly replace a program that just isn’t cutting it anymore. Unlike some of the other options in the marketplace, you’ll get a survey that is on-brand and engaging to your customers, so they’ll be more likely to respond, and you’ll have another opportunity to highlight your brand’s voice.
Take the insights gleaned from our Deep Listening program and use them to truly understand what your customers are telling you. Following an in-depth analysis of your customer satisfaction survey data, you can take your reporting to the next level.

Key Benefits of a Customer Satisfaction Survey

There are numerous benefits of utilizing customer experience surveys. Customers are fickle and a negative experience can ruin their perception of a brand. It doesn’t take long for negative feedback posted online to irreparably damage a brand. By canvassing customers when they visit your website, you can gather valuable information, which you can then use to modify the customer’s experience going forward.

Seamless brand experience

Increased customer engagement and response rates

Actionable CX insights

Program reliability guaranteed

Share metrics and trends with other stakeholders

How We Create an Effective Website Intercept Survey Solution

Maru/edr will work with your brand to create a bespoke customer satisfaction survey. This is just one part of a bigger package, which includes:

Branded and interactive survey design

Included

Survey monitoring

12-months

Dedicated program manager

Included

Offline Survey Scorecard

Quarterly

Reports with program insights

2 per year

Maru/edr website intercept survey solutions are a world-class customer satisfaction survey for the internet age. Contact us today for more information about how our survey solutions can boost your brand online and offline.

Program 2:<br />
Real <br />
Understanding

Why

True value comes when you gather feedback and then go a step further in analyzing your customers' feedback.

You understand that listening to your customers is only half the battle.
You expect deep insights and analysis of what your customers are saying and the ability to change your survey during the program period.
Our “Real Understanding” program contains all the features of our Deep Listening program, but goes a step further: You’ll get access to one custom dashboard showing real-time survey results and insights, one semi-annual report, and one annual report with driver analysis.

Key Benefits of a Customer Satisfaction Survey

Seamless brand experience

Increased customer engagement and response rates

Actionable CX insights

Program reliability guaranteed

Share metrics and trends with other stakeholders

Time-to-market response that keeps you aligned with your customer's desires

Identity which touchpoints affect the CX and impact most your business

Increase speed to addressing and correcting customers' pain points

How We Create an Effective Website Intercept Survey Solution

Branded and interactive survey design

Included

Survey monitoring

12-months

Dedicated program manager

Included

Real-time dashboard

6 key metrics displayed

Report with driver analysis

Annual

Report with analytics and program insights

Semi-annual

Program 3:<br />
True <br />
Engagement

Why

Our most robust package for reporting and analysis in addition to a web intercept survey deployment

You want to take your analysis and reporting to the next level with more frequent and deeper insights with immediate reaction from your team.
Our “True Engagement” program contains all the features of the Deep Listening and Real Understanding Survey Packages but adds even more capabilities and analysis: You’ll get the custom real-time dashboard, plus quarterly reports with analytics and the annual report with driver analysis. You will also get access to our text analytics and closed-loop reporting tools, as well as integration with your Web Analytics engine.

Key Benefits of a Customer Satisfaction Survey

Seamless brand experience

Increased customer engagement and response rates

Actionable CX insights

Program reliability guaranteed

Share metrics and trends with other stakeholders

Time-to-market response that keeps you aligned with your customer's desires

Identity which touchpoints affect the CX and impact the most your business

Increased speed to address and correct customers' pain points

A broader picture and deeper understanding of your customers’ mindsets and behaviors

Sentiment and key trend gathering

“Close the loop” — get your team to act and delight your customers

Centralized location to track the progress of customer conversations

How We Create an Effective Website Intercept Survey Solution

Branded and interactive survey design

Included

Survey monitoring

12-months

Dedicated program manager

Included

Real-time dashboard

6 displayed metrics

Report with driver analysis

Annual

Reports with analytics and program insights

Quarterly

Text analytics

Included

eCustomerConnect (Closed loop reporting)

Included

Integration with Web Analytics (or implementation of web analytics program)

Included

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Maruedr UK