Employees are the richest resource a company has, but often their ideas and insight only go as far as closed conversations with fellow colleagues. Those on the front line interacting with customers have invaluable ideas about how to reduce or remove pain points and improve customer experiences. Additionally, your employees are in the best position to tell you what support they need to feel empowered and enabled to best help customers.
Our Voice of Employee program provides a platform to tap into employee conversations in a number of engaging and secure ways. It’s an opportunity to maximize employee satisfaction, encourage brand advocacy, increase customer and employee retention and improve customer experiences by utilizing a valuable pool of insights and ideas.
By improving employee engagement, your organization will reduce staff turnover, lower costs and enhance your customer’s experiences. Our Voice of Employee program gives your staff a voice, listens to their ideas and provides them with a stake in the performance of your business. The program listens to your staff through either regular feedback surveys or a branded and engaging employee community. It provides a platform for employees to share their ideas on how you might improve and to raise any concerns so that you can act before impacting your customers. If you treat your staff right, they will look after your customers.
We understand employee engagement and tactically advise how to engage with your staff and stakeholders and how to share program results with them. We even work with key team members to ensure our Voice of Customer solution works for everyone in your business.