We are excited to sponsor the Chief Customer Officer Exchange Forum in Miami, Florida on November 12th, which offers CX executives an opportunity to create an unparalleled level of discussion and an ideal environment for idea generation and discover world’s leading solution providers.

Ted Chen, President North American of Maru/edr will be hosting a brainweave roundtable discussion on the following topic.

Getting the most out of your CX programs: How to use CX research and data to drive improved and differentiated customer experiences.

During this session, Ted will explore how practitioners have leveraged research findings and results from customer journey mapping, customer segmentation analysis, CX road mapping, VoC/EFM programs and platforms, real-time data, and use of existing internal customer data to improve their overall customer experience programs and drive differentiated customer experiences.

To join this exclusive event and request your invitation now, click here.