The Conferences Market Is Overwhelming!

According to the U.S. Bureau of Labor Statistics, conventions and events are expected to expand by 44 percent from 2010 to 2020, far beyond the average projected growth of other industries. Today 205 million people in the United States attend the 1.8 million conventions, conferences, trade shows, and corporate/business meetings each year *.

With so many conferences, it’s difficult to decide which to attend. Let our team of CX experts at Maru/edr be your eyes and ears and we’ll send you a summary of panel discussions and presentations.

The Customer Experience Conference to Attend This May

If you’re interested in networking with an exclusive community of senior Customer Experience Executives, the Chief Customer Officer Exchange in San Diego is a conference you can’t afford to miss. On May 9th, Ted Chen, President of  North America will be leading a BrainWeave discussion at the Chief Customer Officer Exchange in San Diego. Mark the date!

The session will couple Ted’s extensive customer experience research background with shared insights from your peers and will discuss “How to drive true engagement by involving the right people in the right way with your VOC programs”.

This collaborative and open discussion will enable attendees to share and to listen to the challenges and opportunities associated with elevating your VOC programs by exploring these key questions:

  • How can customers be better engaged to feel empowered in knowing their feedback has been heard?
  • How can insights and recommendations be presented to truly pique the interest of busy executives?
  • How can the process of getting pertinent customer feedback to appropriate staff be simplified?

How to Access the Chief Customer Officer Exchange

If you’re planning to attend the CCO Exchange or live in the San Diego area, we invite you to request an invitation to attend.

If you’re unable to attend but want to stay in-the-know, we’ll send you a summary of this BrainWeave discussion as well as other takeaways from the other panels and discussions we’ll attend. You can also follow us on Twitter @MaruedrUSA using #CCOexchange during the event.

To receive the summary a few days after the conference, respond in the comment section below and we will get in touch with you to get your email address. Alternately, click here to share your contact info. See you in San Diego, or comment to get in touch now.

*source: Conventionindustry.org.