Our Team

What sets us apart are our people. While other organizations may make the same claim, when you meet us you’ll see that we really are different!

We are very picky when it comes to hiring people – just being smart or experienced isn’t enough to earn you a spot on the team. You need
to have “that extra something”. Our diligent recruiting and hiring process has resulted in a team of experienced and passionate experts who are dedicated to helping our clients create differentiated and unique customer experiences.


We hold our team accountable to live up to the “edr” promise:



Passion for all we do, both in and out of work. Especially for the solution and the value we deliver. This also means fun! And smiles! Lots of smiles.



To fulfill the brand mission by investing in our people, technology and in our customers.



Respect for our team and our customers. Each customer should be treated like our only customer.

Our Leadership Team

Behind every great team are great coaches. Each and every day, the leadership team works to make sure that our clients and our people are set up for success and are committed to doing whatever it takes to provide support. Meet the team and read their bios below.

Ted Chen

President North America

Ted Chen is President of Maru/edr North America. Ted is a 16-year customer experience research veteran and has focused his career on helping companies turn customer intelligence and analyses into actionable recommendations while also utilizing technology platforms to drive dissemination and usage of results.

Jill M. Slachta

SVP Sales and Marketing

Based in New York, Jill is the SVP of Sales and Marketing for Maru/edr. Jill most recently led a worldwide sales team within IBM’s Analytics division and brings an extensive background in professional services sales and exceptional leadership skills to this role. She is responsible for helping to establish and grow the organization into a global leader in the Customer Experience space and will work closely with the Client Services team to ensure customers get the most out of their Customer Experience program.

Sharan Duggal

VP Research

Sharan Duggal is an experienced researcher with 13 years of research consulting experience. He has spent a majority of those years in the satisfaction and loyalty space, designing and managing large enterprise feedback tracking programs, and leveraging technology to integrate such programs into his clients’ organizations.

Angelos Devletoglou

Chief Technology Officer

Angelos leads the Product and Technology teams and is responsible for creating a culture of innovation, embedding the product mindset and ensuring delivery excellence throughout the organisation. He has a passion for finding ways to disrupt the way we capture, analyse and deliver research on customer experiences using both emerging and prevailing technologies.

Carlos Palacio

Chief Information Officer

Carlos joined Maru during its creation in 2016 as Chief Information Officer. In this role, Carlos oversees all aspects of Maru’s information services needs including systems, infrastructure, security, and support. Carlos is a strategic and business-savvy IT executive with 20 years of global experience leading IT/IS strategy and operations including infrastructure, applications, ERP implementations and project management.

Heather McRae

Chief Financial Officer

Heather leads our financial and accounts team at Maru/edr and has a fantastic track record in commercial finance positions at Alpha Airports, Harris Hill and advertising services business Cheil. Having joined in early 2016, Heather’s financial knowledge and expertise is helping to shape our business for the future and drive our innovation and services forward.

David Lewis

Chief Legal Officer

David is the Chief Legal Officer at Maru/Matchbox, responsible for overseeing the company’s legal affairs. David has over 25 years of legal experience in both private practice and working in-house with leading companies including general counsel and senior counsel positions at BlackBerry, Certicom Corporation, Delano Technology, Open Text, Silicon Graphics and Alias Research.

Sarah Redford

Chief HR Officer

Sarah Redford oversees the company’s People strategy and delivery across multiple teams within Maru Group. With 19 years of Human Resources experience, Sarah is a passionate leader focused on developing and implementing HR initiatives aligned with the business strategy to improve performance in a high growth business.

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