Getting a detailed understanding of why customers leave is critical to understanding what makes them stay and deepen their loyalty to your brand. More than a difficult conversation topic, it is hard to reach churned customers and sometimes even harder to identify/define when a customer has churned. We have experience working with such design and implementation challenges and look forward to sharing some of our best practices with you.
We synthesize aggregated learnings in the form of insightful reports that are supported by descriptive and predictive analytics as well as sentiment analysis of qualitative information.
We pride ourselves on providing commercially-driven, actionable insight so you can tangibly improve your business outcomes. You can be confident you’re making the right business decisions thanks to extensive experience and knowledge across sectors. By adding context to what your customers are saying, our industry experts turn insight into a clear business improvement plan built for your business sector.
We believe in creating visually appealing outputs strongly rooted in the story and structured to convey it in as clear and concise a manner as possible. Our deliverables cater to the intended audience: we customize content at a strategic level for action planning sessions and executive decks and at a more detailed and tactical level for manager-oriented decks.
Advanced Analytics and Measuring Customer Feedback
Our experienced in-house analytics team and researchers are trained to run advanced statistical and machine-learning algorithms. This combination of resources is rare in research consulting firms. We are perfectly positioned to meet all your analytical needs, whether you want to run drivers of NPS/Satisfaction/Loyalty, explore a predictive model that links customer opinions to bottom-line metrics & financial outcomes, predict customer churn from attitudinal and behavioral data across survey and CRM sources, or create a bespoke brand equity model or any other customer feedback driven model.
We have proven examples showing the accuracy of our CX analytical work that we would love to share with you.