Traditional retail operations have been upended for years by technologies that have transformed customer expectations and allowed key players in the market to be more agile and responsive to customer needs.

In this white paper, we have uncovered some key areas of improvement where big retailer changes are expected to be seen. These include: integrated technologies, frontline process managements, and logistics management.

More specifically, shoppers responded to the relative perceived impact and usefulness of suggested innovations in the following categories: